Customer Service & Document Staff - Export-Import Operations

Join PT Cnl Logistics Indonesia, a leading player in the logistics and supply chain industry, as a Customer Service & Document Staff. In this dynamic role, you will play a pivotal part in supporting our export-import operations, ensuring seamless shipment process.

As a Customer Service & Document Staff, you will be the first point of contact for our clients, providing exceptional service and support. You will be responsible for handling inquiries, resolving issues, and ensuring customer satisfaction. Additionally, you will manage and process all documentation related to export-import operations, including commercial invoices, packing lists, and shipping documents.

PT Cnl Logistics Indonesia is committed to providing a supportive and collaborative work environment. Located in Bekasi, Jawa Barat, our office is easily accessible, and we offer competitive salaries and benefits. Join us and be part of a team that drives the success of our export-import operations.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service and support to clients
• Handle and resolve customer inquiries and issues promptly
• Manage and process all documentation related to export-import operations
• Ensure accuracy and completeness of shipping documents, including commercial invoices, packing lists, and shipping documents
• Coordinate with internal teams to ensure smooth shipment processes
• Maintain and update customer records and databases
• Assist in the preparation and submission of customs clearance documents
• Participate in training and development programs to enhance skills and knowledge

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Logistics, or a related field
• Minimum 2 years of experience in customer service or related roles
• Proficient in using Microsoft Office Suite, including Excel, Word, and Outlook
• Familiarity with logistics and export-import operations is a plus
• Strong communication and interpersonal skills
• Ability to work under pressure and meet deadlines
• Detail-oriented with excellent organizational skills
• Fluency in English and Bahasa Indonesia

🛠️ Keahlian

Lowongan Terkait