IT Helpdesk Team Lead

Are you a seasoned IT professional with a passion for leadership and exceptional customer service? Accent Micro Technologies, Inc. is seeking a dynamic IT Helpdesk Team Lead to join our growing team in beautiful Bali. In this role, you will oversee a talented group of IT professionals, ensuring seamless operation of our helpdesk services and delivering top-notch support to our employees and clients.

At Accent Micro Technologies, Inc., we are a leading technology company specializing in software development and IT consulting. Our team in Canggu is at the heart of our operations, providing technical support and troubleshooting for our diverse clientele. As the IT Helpdesk Team Lead, you will be responsible for managing our helpdesk team, implementing best practices, and ensuring our systems run smoothly.

Every day, you will handle a variety of IT issues, from hardware and software problems to network connectivity issues. You will work closely with our development teams to ensure our systems are up-to-date and secure. This role offers a unique opportunity to grow your leadership skills while making a significant impact on our company's success.

📋 Tanggung Jawab Pekerjaan

• Oversee the daily operations of the IT Helpdesk team, ensuring timely resolution of technical issues.
• Manage and mentor junior IT professionals, fostering a culture of continuous learning and improvement.
• Implement and maintain IT policies and procedures to ensure compliance and security.
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Collaborate with development teams to ensure system stability and performance.
• Monitor and report on helpdesk performance metrics to identify areas for improvement.
• Ensure high levels of customer satisfaction by delivering prompt and efficient support.
• Stay updated with the latest IT trends and technologies to provide innovative solutions.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support and helpdesk management.
• Proven leadership experience with a track record of successfully managing IT teams.
• Certifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are a plus.
• Strong problem-solving skills and the ability to work under pressure.
• Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders.
• Proficiency in using IT helpdesk software such as ServiceNow, Zendesk, or similar tools.
• Familiarity with cloud computing platforms like AWS, Azure, or Google Cloud is a plus.

🛠️ Keahlian

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